CONFLICT MANAGEMENT STYLES
Conflictmanagement is the ability to identify variances and quarrels and bein a position to handle them sensibly, efficiently, and with justice(Amason et al., 2012). There are five different styles that managersshould have in order to be able to handle conflicts they include,accommodating manager, avoiding, collaborating, competing, andcompromising style (Thomas, 2010). The following is a case scenariodemonstrating a situation that required the manager to implement thedifferent styles on management
Ms.Grace is a nurse manager in one of the health center in town. Shearrives at her workplace onto her12-hour shift that starts at 7 a.m.Arriving at the working station she finds that the hospital bay isfull. All stretchers are occupied, and other patients are waitingupstairs to be attended. When she enters in her office, she finds outthat her fellow in charge, Mrs. Janet called in sick thus the otherin charge, Ms. Veronica, is taking over her position. Her heart sinkssince they do not get along well with Ms. Veronica. Despite her beingexcellent in charge, Ms. Veronica is very difficult to work withbecause she is over-demanding and aggressive. To make it even worse,the physician on duty does not get along well with most nurses thereis always endless debates about patients` management whenever he ison duty. It seems to be a day full of battles and conflicts plus themuch work present for the day.
HowMs. Grace Handle the Situation
Indealing with the situation, Ms. Grace tries to avoid any situationsthat may lead to more conflicts. She also collaborates well with theteam despite the fact that it is not easy to work with them. For theday to run smoothly, all of them are forced to compromise on someissues. In the case of scenarios that will require instant actions,she should be more assertive and apply the competing style in hermanagement without necessarily listening to others. This would helpher in countering any situation that she encounters effectively.
Amason,A. C., Thompson, K. R., Hochwarter, W. A., & Harrison, A. W.(2012). Conflict: An important dimension in successful managementteams. OrganizationalDynamics,24(2),20-35.
Montoya-Weiss,M. M., Massey, A. P., & Song, M. (2001). Getting it together:Temporal coordination and conflict management in global virtualteams. Academyof Management Journal,44(6),1251-1262.
Thomas,K. W. (2010). Conflict and conflict management: Reflections andupdate. Journalof Organizational Behavior,13(3),265-274.