ERIS System









  1. Overview

TheERIS (Emergency Response Information System) is a system that hasbeen developed by Rescue911 to deal with the challenges that theorganisation faces as a result of its prevalence or growth rate amongthe masses. base situations more efficiently.

Conceptof Operation Document

    1. Purpose

Thisdocument analyses the capabilities of the Rescue911’s EmergencyResponse Information System.

    1. Scope

Themain function of the ERIS system is to improve Rescue911`sinfrastructural capacity, to enable the organisation to deliver anemergency service that is all-encompassing.

Figure1 reveals the workings of the system:


2.0Needs and Expectations that Inspire Development

Rescue911’ssubscribers have recently been complaining about its services. TheGovernment, doctors, medical aids, hospitals, and insurance companieshave also been pressuring Rescue911 to account for the services thatit provides.

3.0Operational Vision

Rescue911intends to solve the above challenges by implementing the Erissystem. The ERIS system is designed to improve Rescue911’sinfrastructural capacity, to enable the organisation to deliver anemergency service that is all-encompassing. The ERIS system willenable the management of Rescue911 to realise its KPO (KeyPerformance Objective): standardisation of the cataloguing process,ensure the dispatch team is accurate in its activities, and delivermore responsive and satisfactory emergency services.

4.0Modes of Operation

TheERIS system will help facilitate the following:

  1. Computer-driven Dispatch sub-subsystem. Operators and Supervisors are the main users. This sub-system will deliver the following:

  • Emergency calls that have been received will be logged

  • Emergency responses will be managed, dispatched and tracked

  • Online querying and reporting

  1. Base Station Management sub-subsystem (BSMS). EMTs and Managers will be the Primary Users. This sub-system will deliver the following:

  • Records management of the base station

  • Records management of the EMTs

  • The management of the records of response teams

  • Logging the shifts of EMTs

  • Reporting

  1. Subscriber Management sub-subsystem (SMS). Managers will be the primary users. This sub-system will deliver:

  • Records management for both subscribes and non-subscribers

  • Reporting

  1. Electronic Patient Care Reporting sub-system (EPCR). The primary users of this subsystem will be EMTs. This sub-system will deliver the following:

  • Capture the data of patients: patient care data

  • Reporting


Rescue911’sorganisational structure is flat. Beyond the CEO (Chief ExecutiveOfficer), only three other senior officials exist: the ChiefFinancial Officer, Chief Medical Officer, and Chief OperationsOfficer.



TheERIS system is intended to improve Rescue911`s infrastructuralcapacity, to enable the organisation to deliver an emergency servicethat is all-encompassing.

5.3User Classes and Characteristics

Theindividuals who use Rescue911’s services fall in one of twocategories: subscribers and non-subscribers.

6.0Operational Scenarios

1.Calls from the local people concerning a bomb threat were posted in apolice station in Dallas, Texas. The local authorities requestedRescue911 to dispatch its units to cater to the victims in case thebomb goes off.

2.The local natives in Dallas, Texas reported cases of biologicalagents that had been introduced into the atmosphere. A call was madeto the local police, informing them about the possible release oftoxic substances into the air. The authorities called Rescue911 andrequested the company to dispatch its EMT teams to cater to the needsof the people that have been affected.

7.0The Technical Specifications for the two Operational Scenarios

1.An imminent bomb threat

2.Biological agents that have been introduced into the atmosphere

Specific Requirements


External interfaces

City: Dallas

State: Texas

Zip Code: 75125


  1. How to respond to a bomb threat

  2. How to respond to a call on biological agents that have been introduced into the atmosphere

Performance requirements

The system should respond promptly to the commands that are input into the system

Logical Database requirements

The logical Database should have enough memory to store information relevant to a myriad of emergency situations

Design constraints

An internal instance, where the inconsistency is realised in a number of variables that satisfy related constraints, but does not have the capacity to be extended to other values cannot offer any solution or be a part of it.

Software system attributes

The software attributes of the ERIS system can be utilised to address a broad range of cross-cutting concerns, in addition to other platform uses.

6.1The Person in charge of the Control Board

Mr.Tye Red will take over matters concerning the control board. Reasonbeing, she is better equipped and experienced to deal with the issuesthat affect the efficiency of the organisation. As a result, she willoffer good insights on how the organisation can improve onefficiency.

6.2The type of contractual Agreement to be done

Ayearly contract with a reputable it company will see Rescue911 enjoyunparalleled services. The reason for this is Rescue911 can alwaysterminate its contract with an IT company if the company does notmatch the expectation of Rescue911.

6.3Change Request Procedure

Changemanagement is a perplexing endeavour. All details regarding acontract should be outlined in detail. However, some issues thatrequire the addition of services during the course of a contractemerge, which prompt the subscriber to pay more. In this case, anagreement will be drafted, where the preferred contractor will berequired to limit his prices to a specified range to avoid theexaggeration of prices.


Rescue911.(n.d.). The Rescue911 ERIS (Emergency Response Information System)Case.&nbspRescue911.