Interview with a Manager

Concerning New Management InformationSystems

Student:Good morning sir? Am a student in Walden University and interested inknowing the new management information technology in this healthcare. I hope you can remember you gave me an appointment today.

Manager:Good morning, oooh, have a sit pleasure to meet you. We can proceedsince am not busy, but we can just take an hour since at 1:00 amhaving a departmental meeting concerning the same managementinformation technology in our health care. I am the manager of theinformation system in the health care, and I have the mandate toprovide IT systems in the organization.

Student:Thank you, the interview will be confidential, and I will just recordthe information so that it will help me for the task ahead. Do notmention your name but you can give the title you hold in the healthcare.

Manager:Thank you, we can proceed if you are ready.

Student:Briefly what new management IT systems have you implemented lately?

Manager:The IT system that we have implemented lately is patient billingsystem and how the patient record is managed (Diamond, 2007). In thelast year 2013 to 2014 we were able to implement department healthinformation management system. The system plays a critical role inensuring that documents are kept in an organized manner and does notinvolve data rather it keeps department documents. In another name,the system can be referred to as electronic document managementsystem (EDMS).

Student:what are the challenges and benefits of the system?

Manager:one of the challenges is the cost and I guess you are aware of itthe next is resistance from the clerks who use the system. Thebenefit of the system is that patient records are kept for a longerperiod for identification and if any patient history need is readilyavailable. Additionally, the system shows and keeps account of anytransactions carried and thus payment cannot be overcharged ormisused.

Student:Is the system monolithic or best-in-breed?

Manager:The system is monolithic. It helps the clerks to enter data, and theoutput is the receipt. It is user-friendly, and data is processedvery quickly. The only negative part of the system is that in thecase of error they have to wait for me so that I can give out a codethat will solve the problem or call the support to solve the issue.

Student:How do the leaders of the healthcare came to a conclusion that theywant a management system?

Manager:Due to complain from patients lacking there history in case they needto be referred to other healthcare the management decided to come upwith a system that will keep the patient information in an organizedmanner. The management of the organization has decided to invest onsuch kind of resources since it has proved in other organization howto account for a single coin that have been used to buy any machineor drugs and the patient payment is recorded.

Student:Thank you very much, for your time. It is almost 12:00.

Manager:You are welcome in case of anything you are free to call me at anytime. Just go to that canteen and take some snacks and give them thiscard. Pleasure to meet you again

Student:From this interview I have gained a lot of information, for instance,I never knew that there is a difference between patient managementbilling system and electronic document management system (EDMS)(John. 2011).

Student:My pleasure too, thank you for the concern.

Being a studentpursuing MHA program the administrator education training that I mayhold across department is to train all the top level management onthe importance and use of electronic document management system(EDMS). Before implementing the system I would first holdinterdepartmental meetings so that we can deliberate about thesystem. The cross training of a group is beneficial and I would starttraining the group that will deal with EDMS. Later I would implementthe system and ensure that the system would run parallel so that whenthe introduced system fails they can divert to the manual system.

References

Diamond, M. (2007). Understanding hospital billing and coding: Aworksheet. Australia: Thompson Delmar Learning.

John. K. (2011). Document Management: Change Management forSuccessful Electronic Document Management System (EDMS)Implementation. Pretoria: SABS Standards Division,