Operation Management

Operation Management 8



Controlis ensuring that things occur according to the way they were supposedto be or as planned. From the definition, we can see that planningand controlling functions can not be separated. So planning is anessential element in controlling. Controlling is a process thatentails making a comparison of the actual performance to that of aplan with the main purpose of identifying deviations and takingcorrective action. Another essential element in controlling is thestructure of an organization (Lassaad,2014).

Thistopic is very important because it`s not obvious that plans will gosmooth, because the people who execute the plans vary in theirunderstanding, honesty and motivation. Therefore most plans maybecome outdated and may need review. So controlling is very importantin our daily life so that we can a achieve results according to ourplans as will do our daily activities it also help us not to deviatefrom the actual plans.


Theresearch provides a clear definition of the controlling process as itwere on the on the main module. Both provides a clear picture of whatcontrolling process entails. Controlling is a function of management.The controlling process is a set of procedures that managers engagein to know if the organizational goals have been achieved(Chatzoglou,Chatzoudes &amp Kipraios, 2015).In all definitions, planning is considered very important.

Monitoringand control of the topic monitoring and control the documents haveprovided a clear description on controlling as a function ofmanagement. The four main steps in control process are: first, stepEstablishing standards- The standards act as criteria for measuringresults, they are measured from outputs. Monetary values can also beused to measure standards. E.g. Customer loyalty and businessgoodwill some of these standards include time standard, marketshare, cost, income, productivity and profitability (Chatzoglou,Chatzoudes &amp Kipraios, 2015).The second step is measuring performance where the following stepsare provided: strategic control points here they identify specificpoint, not everything some points under these are income, expenses,inventory, product quality and absenteeism. Meclzanised measurementdevices, it involves technical instruments used and the ratioanalysis where any deviation will be signaled by a ratio change someof the ratios are: current ratio, net sales to inventory, net profitto tangible net worth, net profit to networking capital, credit salescollection period, statistical comparative analysis and personalobservation (Lassaad,2014).Those are more detailed information gained from the article some ofthem are not in the main module study.

Onthe topic process monitoring the articles have not provided detailedinformation most of them were discussing controlling with most workin hand with monitoring. On controlling service quantity, the topichas been discussed where controlling process act as a tool to makesure worker don’t deviate from the main plan in the service processquality is achieved.


Thecontrolling process can be defined as a task of making sure thatorganizational activities provide relevant required results. Controlis important in an organization because it enables smooth flow of theplan hence reduced deviations. Planning is an essential controltechnique it is very difficult to develop a control plan withoutputting into consideration how well the plan was implemented, controlalso depends on the structure of the organization the main aim ofcontrol is measuring activities and taking necessary actions so thatthe plans is well accomplished, this activities are operated byindividual therefore the main prerequisite in controlling is thestructure of an organization, (Gray,Anand &amp Roth, 2014).

Controlprocess involves the following steps standards establishment,performance measurement, making a comparison on the performance andfinally the corrective actions if the need arises. Standardestablishment here plans are a basis for comparing real performanceso as to come out with the differences. Standards are set basing onthe following standards: productivity how much can be produced by asegment, market position this standard shows the total sales share inthe market, profitability how much a company wish to make in a givenyear, employee’s attitude it shows the type of attitude themanagers should impose to their employees of change from theiremployees, social responsibility by making contributions to thesociety and the short-term goals where there should exist a balancebetween short and long-term goals. These are some of the standards acompany set at the start of controlling process (Heras‐Saizarbitoria,2011).

Performancecomparison and measurement, performance measurement plays asignificant role in controlling process as it enables detection ofpossible deviations. Standards can determine if the performance of anorganization is inadequate or sufficient. When making comparison onperformance measures the set standards should serve as anorganization evaluation model, where performance can be evaluated forindividual employees in an organization or an organization.

Takingof corrective action, is the step taken after making a comparison onthe actual performance with the standards established. It is anactivity undertaken my help the managers to outline the mistakes inan organization that affects performance. Before corrective action istaken, they should ensure that the standards are well established andhave a valid and a reliable measurement of performance (Gray,Anand &amp Roth, 2014).

Thefollowing are essential for adequate control, control should be:according to plan, objective, economical, flexible, point out keypoints and should enable corrective action. Types of control includeconcurrent control, pre-control, and feedback control (Fox,2012).

Thehindrances to successful controlling include: activities resultingfrom control may create undesirable overstressing on production overa short period as opposed to production over a long period of time,they can also lead to frustration of employees and also encouragemanipulations of reports (Fox,2012).


Allthings are controlled by God, he works out everything according tohis plan for the purpose of God’s own will. In the Holy Bible weare given the Ten Commandments this are the rules every Christianshould follow they are brief and precise rules. There are times whenGod showed his wrath to make his power known by placing destructionson evil individuals. The main purpose is to make it known to hisglory and riches to those whom he purpose to save (Romans 9:22.23).The Bible is presented for Christians to ready for their daily lifeso that they can live in Godly way by following the ten commandmentsthe ten commandment acts as controlling tools so that a normalChristian should not deviate from them. Some of the biblicalprinciples have been used in the implementation of the USConstitution. God can appoint his entire creature to perform His will(Jonah 1:17 2:10) even for Ravens to convey bread and meat to hisservants (1 Kings 17:6).

Theten commandments provides a clear guideline on how Christians shouldassociate with each other it enables Christians to develop norms andvalues that enable the society to be a better place for the futuregeneration. With those principles put in place, it enables people tocontrol their lifestyle by not engaging in immoral behaviors thatmight affect the society in a negative way. Examples of an immoralbehavior are stealing, killing, hatred, adultery, etc


Operationsmanagement according to Fox(2012)is a concept that has been identified world over as a major cause ofsuccess for organizations that have mastered the art of its carefulimplementation. One of the outstanding examples is Wal-Mart. Thisorganization has remained afloat despite the escalating levels ofcompetition in its industry by taking inventory concerns seriouslyand following the guideline outlined in several steps. Apart fromhaving secondary resources and back up plans for contingencies (Gray,Anand &amp Roth, 2014),the firm carefully checks its management of inventory departmenttogether with general inventory for errors and creates immediatecauses of action to cater for errors detected (Gray,Anand &amp Roth, 2014).According to Fox(2012),Wal-Mart is a classic example of applied operations management andwhat makes their operations management procedures more reliable isthe fact that unlike most firms, the organization has developed ahabit of relying more on information acquired from its clients ratherthan solely depending on the inventory system. Wal-Mart however, isnot the only reference to proper application of operations managementtenets. Over the last two decades, the global business arena haslearned from Japanese manufacturers who have efficiently appliedoperations management intertwined with finance and marketingstrategies to create a lasting perception in the market that theirproducts are superior in quality to those from their key competitorsin the American industry (Heras‐Saizarbitoria,2011).


Chatzoglou,P., Chatzoudes, D., &amp Kipraios, N. (2015). The impact of ISO 9000certification on firms’ financial performance.&nbspIntJrnl of Op &amp Prod Mnagemnt International Journal of Operations &ampProduction Management,&nbsp35(1),145-174.

Fox,M. (2012). ISO 9000 — The international quality standard.&nbspQualityAssurance Management,&nbsp12(4),107-120.

Gray,J., Anand, G., &amp Roth, A. (2014). The Influence of ISO 9000Certification on Process Compliance.&nbspProductionand Operations Management Prod Oper Manag,&nbsp24(3),369-382.

Heras‐Saizarbitoria,I. (2011). Internalization of ISO 9000: An exploratory study.&nbspIndustrMngmnt &amp Data Systems Industrial Management &amp DataSystems,&nbsp111(8),1214-1237.

Lassaad,L. (2014). The Relationship Between ISO 9000 Certification, TQMPractices, and Organizational Performance.&nbspTheQuality Management Journal,&nbsp21(3),38-49.