Quality Improvement Plan to Improve Communication

Quality Improvement Plan To Improve Communication

QualityImprovement Plan to Improve Communication

Thepurpose of this paper is to find the solutions to having a qualityimprovement plan to improve communication among the staff. The workwill be divided into four categories that I will talk about. Bydefinition, communication is the act of imparting or passinginformation between two people or more. Communication is a veryimportant characteristic to having employees being efficientlyproductive and it is through communication that will make employeeswork together (Garvey,2014).

Theproblem and the significance of communication between the staff

Thereare many factors that can lead to poor communication among staff. Oneof the problems is having unclear goals. Goals in a nursingenvironment are very important because it brings about to staff beingunited and having one common goal. If unity to achieve a common goalis there among the staff therefore, you will find communication willimprove among the staff. A good example of a goal is patientsatisfactory to be the top most priority if every member of staffchooses to ensure that this goal is achieved then you will find thatcommunication will be improved. Poor leadership is also a problemthat could lead to poor communication among the staff. Thecommunication that is mainly affected is mainly that of between themanagement and the staff. When a member joins the nursing staff oneshould be given clear instructions on what is expected of them in thework place. Achieving certain goals could be one of the things thatthe new employee must agree to. The leader of the staff should beable to give specific lists and duties that each and every nurse mustdo. The nurses must also comply and give out their best in doingthose duties given. Good leadership means that the nurses will have aclear direction of what is expected of them thus this will lead tothe hospital being productive (Garvey,2014).A bad leader will hesitate on giving proper instructions to thestaff. Therefore, not all members of staff will be productive. Lackof morale is also the factor that can bring about to poorcommunication among the staff. Morale is an important aspect tohaving good communication it’s through morale that staff gets thepsyche to work better and give good results. For example, a nursemight come and join the hospital but you might find the nurse doesnot know what is expected in the role that he/she has been given thiswill lead to having incorrect information being given (Garvey,2014).Assumptions may also be another factor that may lead to poorcommunication. The assumption by definition is when somebody makes adecision or speculation without proof and accepts that the decisionmade is true. For example, a nurse might presume that one of theduties has been done because no complaint has been said. The use ofassumptions might strain communication between the staff and suchdecisions made without proof may bring problems between the employeeand the management. From the above examples and reasons as to whythere could be poor communication among the staff, it clearly showsthat the core aspect to having a productive staff depends on thecommunication among the staff and the management.

Planbased on the evidence

Fromthe information I stated from the problems that could be hinderingcommunication among the staff, it is appropriate to have a plan so asto find a way to make communication better among the staff and themanagement. Establishing a goal might be the best thing to do first,a good example of a goal might be to be the best in taking care ofthe patient needs. If this goal is instilled in the minds of thenursing staff and ensure that we can work together in achieving thisgoal, then anything can be achieved. Communication will improvedefinitely because the staff is working to achieve a common goal.Another thing to do will be trying to find ways that will boost themorale of the staff. A good example can be awarding employees basedon their performance at work. This Award is a monthly award.Therefore, every month we will be awarding the best member of staff.This award might be a badge indicating the nurse was the bestemployee of the month and maybe an amount of cash to be offered as areward. Getting well-trained nurses will also be an important way inimproving communication. It will be better to do better interviewsthat will test the nurse on response to handling situations that comeup in the hospital. A one-month assessment before being employedmight be better and efficient, and it will reduce cases of havinguntrained nurses. A well-trained nurse has the proper skills requiredthere when duties arise they will be done diligently with an utmostprofession. A well-trained nurse will, therefore, mean thatcommunication between the nurses and the management will be better.This is because the nurse will have done what is required of by themanagement. Reducing of assumptions will also be a good way toimprove communication between the nursing staff and the management.It will be important to implement that decisions made that can affectother members of staff without their knowledge should be avoided.This will reduce problems between the nursing staff and themanagement. To deliver good service to the patients assumptions mustbe gotten rid of. My final plan to ensure good communication will beto have a good leader. The leader must be able to give clearinstructions to the nurses, and the nurses must comply with theinstructions given. The leader must be able to motivate the nurses sothat they can do their duties with the desired passion and agility.The leader must also expect to be given results by the nurses andadvice without hesitation on the correct thing that should be donedepending on the situation (Dilley,et al 2012).The above plan if implemented will lead to better communication amongthe staff.

Therole of the nurse leader to ensure successful implantation of change

Forthe plan to improve communication among the nurses and the managementthere must be a leader who will make sure that the plan is wellimplemented. A nurse leader serves a link between the management andthe nurses (Mitra,.2012).Therefore, communication between the nurses and the management isdependent on the nurse leader. The nurse will be responsible for whatthe nurses are required to do hence it is the duty of the nurseleader to assign duties to be done. After assigning duties to thenurses, it is the duty of the nurse leader to be checking on theprogress of the duties and give a clear report to the management. Thenurse leader must try to a be a role model to the nurses this will inturn make the nurses listen more to the nurse leader. This will alsomake the nurses be able to air their grievances to the nurse leaderhence the leader will convey them to the management. The nurse leadermust also come up with team building strategies so as to improvecommunication among the staff (Mitra,2012).A good example can be organizing team building camps and invitemotivational speakers to speak to the nurses. Sports also can be agood way to build communication staff members can participatetogether in any sport they feel comfortable participating in. Settinggoals must be important too so as nurses can have of direction towhat they want to achieve. There are hospital goals that the nursesmust accomplish but also the nurse leader must have his/her personalgoal. Such personal goals will make the leader’s portfolio better(Muething,et al 2012).The leader must strive to implement that customer service is of theutmost importance and by the customer it means the patient (Mitra,2012).If good customer service is implemented then obviously, communicationwill be improved between the concerned parties that are themanagement and the nurse (Muething,et al 2012).The nurse leader must also bring the idea of giving out awards tooutstanding employees. As mentioned earlier this award can be givenmonthly or yearly to the employee who does well and giving a smallamount of money would be much better as more motivation. The aboveare the core roles that the nurse leader must do to implement goodcommunication between the staff and the management.


Fromthe above findings, it’s clear that communication is a keyrequirement in a work place. For communication to be successful in anorganization it takes everyone’s effort and time. The success ofany organization is also dependent on communication between theemployees. It can be noticed that implementing the changes to improvecommunication takes a lot of resources like time and money .it takesfinancial means to organize things like staff team building,implementing the employee of the month method and paying themotivational speakers. Time regarding patience, for communication tofully be implemented by the staff and the management it takes a lotof patience and time because this type of change cannot happenabruptly. Implementing the plan to improve communication among thenurses, management and the nurse leader will come with its barrierslike the management not willing to meet the needs of the nurses.Another barrier might be when some of the nurses are not willing tomake sacrifices to achieve the goals that have been put. All thismentioned barriers might discourage the nurse leader, but itshouldn’t stop the leader from ensuring that the set goals havebeen achieved. Improved communication will also lead to outstandingcustomer service that is the main goal to ensure that the customer issatisfied. The nurse leader is a key component in achieving the needof having good communication. Finally, I conclude that with a unitedworkforce anything is possible and can be achieved(Dilley, et al 2012).


Garvey,W. D. (2014).&nbspCommunication:the essence of science: facilitating information exchange amonglibrarians, scientists, engineers and students.Elsevier.

Mitra,A. (2012).&nbspSolutionsManual to Accompany Fundamentals of Quality Control and Improvement,Solutions Manual.John Wiley &amp Sons.

Muething,S. E., Goudie, A., Schoettker, P. J., Donnelly, L. F., Goodfriend, M.A., Bracke, T. M., … &amp Kotagal, U. R. (2012). Qualityimprovement initiative to reduce serious safety events and improvepatient safety culture.&nbspPediatrics,130(2),e423-e431.

Dilley,J. A., Bekemeier, B., &amp Harris, J. R. (2012). Quality improvementinterventions in public health systems: a systematic review.&nbspAmericanjournal of preventive medicine,&nbsp42(5),S58-S71..